privacy policy

beabutter | botanical skincare

1. introduction

at beabutter, we respect your privacy and are committed to protecting the personal information you share with us.

this privacy policy explains how beabutter (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.beabutter.com, purchase our products, contact us, or otherwise interact with our services.

beabutter is a small-batch botanical skincare company offering topical cosmetic products formulated with whipped shea butter, botanical ingredients, and hemp-derived CBD isolate.

by using our website, you acknowledge the information practices described in this privacy policy.

2. information we collect

depending on how you interact with our website, we may collect the following categories of personal information:

personal and contact information

• name

• email address

• telephone number

• billing and shipping addresses

order and transaction information

• products purchased

• order history

• purchase amounts

• payment transaction status

• shipping and delivery details

• returns, cancellations, and customer service requests

payment information

payments are handled through authorized third-party payment service providers. payment information may include payment card details, billing information, and transaction verification information.

beabutter does not independently store complete payment card numbers or card security codes on its own systems.

website and technical information

• IP address

• browser type and device information

• website usage and navigation activity

• cookies and similar tracking technologies

• interactions with advertisements and marketing communications

customer communications

we may collect information you voluntarily provide when contacting customer support, submitting inquiries, leaving product reviews, or communicating with our company.

3. how we use personal information

we use personal information for legitimate business purposes, including:

• processing and fulfilling customer orders

• verifying and authorizing transactions

• arranging product shipping and delivery

• communicating order confirmations and shipping updates

• providing customer service

• preventing fraud and unauthorized transactions

• managing cancellations and applicable refunds

• improving website performance and customer experience

• maintaining business and transaction records

• complying with applicable legal and regulatory obligations

• sending marketing communications where permitted by law

we do not use personal information for purposes that are materially incompatible with those described in this policy without providing any required notice or obtaining consent where required.

4. payment processing and transaction security

beabutter uses authorized third-party payment processing providers to securely process customer purchases.

payment processors may collect and process payment information, transaction details, billing information, and fraud-prevention data according to their own privacy and security policies.

payment transactions are transmitted using security measures provided by our e-commerce platform and payment processing partners.

beabutter does not independently retain complete credit card numbers or card verification codes.

we may share information reasonably necessary for payment authorization, fraud prevention, chargeback resolution, regulatory compliance, and transaction processing.

5. shopify and website hosting

our online store is operated using the Shopify e-commerce platform.

Shopify provides website hosting, checkout functionality, order management, and related services.

Shopify may collect and process information about customers and website interactions as described in its applicable privacy documentation.

we encourage customers to review Shopify's privacy information at www.shopify.com/legal/privacy.

6. cookies and tracking technologies

our website may use cookies, pixels, and similar technologies to:

• maintain website functionality

• remember customer preferences

• support shopping cart and checkout features

• understand website traffic

• measure advertising effectiveness

• improve the customer experience

• deliver relevant marketing content

some cookies are necessary for website operation, while others may be used for analytics or advertising.

where required by applicable law, we provide customers with options to manage consent or opt out of certain tracking activities.

customers may also adjust cookie preferences through their browser settings.

7. sharing of personal information

we may disclose personal information to trusted service providers when reasonably necessary to operate our business.

these providers may include:

• Shopify and website technology providers

• authorized payment processing companies

• shipping carriers and fulfillment providers

• fraud prevention and security services

• customer support and communications platforms

• marketing and analytics providers

• professional advisers and regulatory authorities when legally appropriate

we may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transaction.

we do not sell customer personal information in exchange for monetary payment.

however, certain advertising and analytics activities may constitute a “sale,” “sharing,” or “targeted advertising” under applicable state privacy laws.

where applicable, customers may exercise their right to opt out of these activities.

8. california and other U.S. state privacy rights

depending on where you reside and applicable legal requirements, you may have rights concerning your personal information.

these may include the right to:

• request access to personal information collected about you

• request correction of inaccurate personal information

• request deletion of eligible personal information

• obtain a copy of certain personal information

• opt out of qualifying sales, sharing, or targeted advertising

• limit certain uses of sensitive personal information where applicable

• exercise privacy rights without unlawful discrimination

some requests may be subject to legal exceptions, including requirements to retain information for transaction records, fraud prevention, tax reporting, or other lawful purposes.

customers may submit privacy requests using the contact information provided on our website.

we may take reasonable steps to verify a request before processing it.

9. do not sell or share my personal information

depending on applicable privacy laws, customers may have the right to opt out of certain disclosures of personal information for cross-context behavioral advertising or targeted advertising.

where these rights apply, beabutter provides an appropriate method to submit opt-out requests.

if we receive a recognized Global Privacy Control (GPC) signal, we will process that signal as required by applicable law.

customers may review our separate “do not sell or share my personal information” page for additional information and available opt-out options.

10. marketing communications

customers may receive promotional emails or marketing communications from beabutter where permitted by applicable law.

customers may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages.

opting out of promotional communications does not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, and customer service responses.

11. data retention

we retain personal information only for as long as reasonably necessary to fulfill the purposes described in this privacy policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and compliance with applicable laws.

retention periods may vary depending on the type of information and applicable legal requirements.

when information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it.

12. data security

beabutter takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and misuse.

our website and payment processing partners use security technologies appropriate to their respective services.

however, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. children's privacy

our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without any consent required by applicable law.

if we learn that personal information was collected in violation of applicable children's privacy laws, we will take appropriate steps to address the information.

14. third-party websites

our website may contain links to websites operated by third parties.

we are not responsible for the privacy practices or content of third-party websites.

customers are encouraged to review the privacy policies of external websites before providing personal information.

15. international visitors

our website may be accessible outside the United States.

personal information may be processed or stored in the United States or other locations where our authorized service providers operate.

where required, applicable safeguards will be used for international transfers of personal information.

16. updates to this privacy policy

we may revise this privacy policy to reflect changes in our business operations, technology, legal requirements, or privacy practices.

the latest version will be published on www.beabutter.com with an updated effective date.

where legally required, we will provide additional notice of material changes.

17. contact information

for questions about this privacy policy or to submit a privacy-related request, please contact beabutter through the contact information published on:

www.beabutter.com

privacy requests will be reviewed and addressed in accordance with applicable law.

18. related policies

this privacy policy should be read together with our:

• terms & conditions

• shipping & delivery policy

• cancellation and no-refund policy

• do not sell or share my personal information notice

these policies are available through our website.